Personal communication

Not all the communication that occurs in business is operational. In fact, much of it is without apparent purpose as far as the operating plan of the business is concerned. This type of communication is personal. Do not make the mistake of underestimating its importance. Personal communication helps make and sustain the relationships upon which business depends.
Personal communication is the exchange of information and feelings in which we human beings engage whenever we come together. We are social animals. We have a need to communicate, and we will communicate even when we have little or nothing to say. YOU may have noticed that even total strangers are likely to communicate when they are placed together, as on an airplane flight, in a workplace, and it is a part of the communication activity of any business. Although not an obvious part of the business's plan of operation. Personal communication can have a significant effect on the success of that plan. This effect is a result of the influence that personal communication can have on the attitudes of the employees and those with whom they communicate.
The employees' attitudes toward the business, each other, and their assignments directly affect their productivity. And the nature of conversation in a work situation affects attitudes. In a work situati9n where heated words and flaming tempers are often present, the employees are not likely to give their best efforts to their jobs. Likewise, a frolicking, jovial work situation can undermine business goals. Wise managers cultivate the optimum balance between employees' focus on job related tasks and their personal selves to work. They also know that chat around the water cooler or in the break room encourages a team attitudes and can often be the medium in which actual business issues get discussed
Even communication that is largely internal operational will often include personal elements that relieve the tedium of daily routine and enable employees to build include personal remarks at at some point. Sometimes you may find yourself writing a wholly personal message to a client, as when he or she has won a major award or experienced a loss of some kind. Other times, you may compose an external operational message that also includes an brief personal not, perhaps thanking a client for a pleasant lunch of referring to a personal matter that came up in the course of a business meeting . Personal communication on the job is inevitable. When wisely undertaken, it makes business more successor,pleasant, and fulfilling.