Although we may view the communication of a business as a network of information flow, we must keep in mind that a business organization consists of people and that communication with those inside and outside the organization occurs among people. It is also harmful to bear in mind that, by and large, each act of a business communication is designed to achieve particular goal. The following discussion highlights the main steps in tackling business communication problems.
1. Senses a communication need
2. Defines the problems
3. Searches for the possible solution
4. Selects a course of action
5. Composes the message
6. Delivers the message
You’ll notice that the two communicators are labeled simply “communicator 1” and “Communicators 2,” instead of “Sender” and “Receiver” or “communicator” and “Audience.” Certainly any communication event begins with someone deciding that communication is needed and initiating that communication, with an intended “receiver” (a popular tern in speech communication) or audience”( the preferred term in composition) on the other end. But in many situations, especially those involving real time conversation, the two parties work together to reach a mutual understanding.a
No comments:
Post a Comment